RETURNS OR EXCHANGES SHIPPING & PACKAGING PROCEDURES
RETURNS SHIPPING INSTRUCTIONS & PACKAGING PROCEDURES
All items being returned must be properly packaged with bubble wrap protection and returned at the customer's expense. All exchanged products returned are available for a store credit only towards new products, and only IF such returned product(s) are in an unopened & unsealed condition, and also the bottles and labels remain in new condition.
It is your responsibility to ensure the product labels are not disturbed or altered prior to sending the returned products, otherwise such disturbed or altered labels on returned products for store credit are assumed to have been opened and will not be provided store credit. Remember when returning products for store credit please ensure proper protective packaging around each product’s glass or other breakable bottles, and add the correct amount of filler material to take up remaining empty space within the boxes. When you return products, please return them via USPS (United States Postal Service), FedEx, or UPS to:
Clinical Nutrition Centers
12985 Perry Highway
Wexford, PA 15090
ATTN: Returns Department
If you have any questions please call us at 855-326-8449 or 724-719-3237 (Monday - Thursday 10 AM - 6 PM EST, Friday 10 AM - 4 PM EST), or e-mail us at [email protected].
We reserve the right to allow store credit exchanges for products ordered. Please contact us by TELEPHONE before making your returns and expecting full refunds for exchange requests.