WE ARE A PROFESSIONAL MEDICAL HEALTHCARE OFFICE, during most operating hours M-F we are busy with patient care services operations and we are unavailable to answer incoming phone calls.
CNC website customer care phone calls are answered when possible from Monday-Friday 2:00-4:00 PM Eastern Standard Time (USA) when our staff is able to answer incoming telephone calls. If our staff is working with patients, or a walk-in client, or is currently on another telephone call, we cannot answer incoming phone calls at that time. Please be patient and leave a detailed message, and staff will return phone calls or inquires within 1-3 business days.
For faster service, we prefer all contact be first attempted through emailing us by using the CNC website's messenger access available to you once you have set up an account and You log into your account.
IF OUR VOICE MAIL MESSAGE SYSTEM IS FULL, PLEASE EMAIL US WITH YOUR QUESTIONS OR COMMENTS, THEN PLEASE MAKE SURE YOU LOG INTO YOUR ACCOUNT AND USE YOUR ACCOUNT'S MESSAGING SYSTEM FOR FASTER RESPONSES. WE HANDLE EMAILS WITHIN 1-5 BUSINESS DAYS.
So please log into your account first and search for the area or feature allowing you to send a message to us. Use this method to contact us for quicker customer service.
Address:CLINICAL NUTRITION CENTERS101 SMITH DRIVESuite 7Cranberry Twp., PA 16066
Telephone: (833) 884-3258 Calls only taken between 2-4PM M-F excluding Holiday weeks.
Again, please log into your account to use the CNC website's messenger service which will be your fastest form of written communication.
Our messenger service uses the customer's email address and CNC's email address to as secondary communication methods, but allows CNC to keep all written communications within the customer's CNC account and order system. We prefer you do not direct email us, but if you have no access to your CNC account for some unusual reason, you may direct email us. If you do not receive a email response within 1-2 business days, please call us as we have not received the email.