Customer Purchase Agreement
The customer agrees that all sales are final for orders still pending shipment and for correctly shipped orders. Customer understands orders may take 1-14 business days or longer to ship, pending manufacturer back order status. If merchant shipped to customer incorrect product(s) customer agrees merchant shall have the exclusive right to re-ship to customer the correct product in lieu of any refunds. In the event merchant extends a conditional refund to customer, customer agrees the refund is limited to 90% of product purchase price only with no refunds for shipping costs. Customer agrees if products were shipped with free shipping and customer requests a refund, customer refund total is limited to 90% of product purchase price minus shipping costs paid by merchant. Customer agrees the 10% non-refundable fee for refunds is payment for merchant credit card processing fees (purchase fees and refund fees). When conditional refunds are awarded by merchant in the event the merchant mistakenly shipped to the customer the incorrect product, in such case the customer agrees that the merchant reserves the exclusive right to refuse any returns on such mistakenly shipped product(s) if the returned product container(s) have been opened, altered, or damaged. Opened product(s) are not eligible for refunds. Merchant will provide store credit for eligible returns after merchant receives unopened, unaltered, and undamaged product returned by customer.