EXCHANGES FOR MISTAKENLY ORDERED PRODUCTS
Clinical Nutrition Centers will not accept exchanges for products previously incorrectly ordered and shipped to you. You may exchange items only when CNC mistakenly shipped to you the incorrect product, CNC will cover the expense of shipping and return shipping when CNC determines it was responsible for the incorrect product being shipped. All refrigerated products and all special orders are non-returnable, non-exchangeable and non-refundable unless the product was shipped to you due to CNC error.
EXCHANGES FOR PRODUCTS INCORRECTLY SHIPPED BY CNC
Occasionally CNC may make shipping mistakes and ship the incorrect product(s) to patients, clients, or customers. In this unusual event, Clinical Nutrition Centers will only accept pre-authorized exchanges for INCORRECT products shipped by CNC which are returned within 7 days of your receipt of the incorrect products. Once CNC determines that the shipment of incorrect products were the result of CNC personnel shipping errors, CNC will happily exchange the incorrect product(s) for the correct product(s) and CNC will pay for the shipping of the correct products and will happily refund back to the patient, client, or customer the fees incurred for the return shipment of the incorrect products in the amount of the United States Postal Service first class mail return shipping mailing fee. CNC will not pay for priority or express mail fees for the return of the incorrect products, so be sure the products are shipped according to these directions.